Collaborative Technology & The Knowledge Worker

The heart of what knowledge workers do on the job is collaborate, which in general means they interact to solve problems, serve customers, engage with partners, and nurture new ideas in sectors ranging from scientific research to line level problem solving.  In some sectors knowledge workers can account for up to 75% of the workforce, but we still don’t have adequate metrics to improve its efficiency and minimize the ‘wasted’ time inherent to knowledge work.

The recent influx of both commercial and open source collaborative technology solutions when used by knowledge workers has the potential to improve efficiency and add an element of quantitative metrics to measure success in an industry that has to this point been subjective.  There is potential for sizeable gains from even modest improvements of access to web 2.0 tools such as social networks, wikis, and video conferencing.  Both Cisco Systems and Procter and Gamble have employed this strategy with their international enterprise sales teams and have seen a significant improvement in productivity.

Now comes the important part –  in order to be really effective leaders must consider the behavioral and structural requirements of their industry first by understanding the capabilities their own knowledge workers need to increase their productivity, and not tailor their processes to accomodate the capabilities new technologies provide.  This may mean that out of the box solutions are not appropriate for your organization and require customization.  Like any other product or service; not all collaborations are created equal!

93t

Click on the image to check out McKinsey & Companies interactive tool to assess what collaborative tools are most appropriate for each class of worker!
(Using technology to improve workforce collaboration, James Manyika, Kara Sprague and Lareina Yee, 27 October 2009)

Calling all Healthcare Collaborators

kingbridge_article_img_7As a pioneer and leader in the field of less invasive medicine I have spent over four decades working across many medical disciplines trying to overcome the biases inherent in clinical medicine and disruptive change. Out of this process a number of innovative collaboration technology tools and strategies have emerged.

LibraryMy passion for continuing to research how collective intelligence can give way to collective capability that brings about significant change inspired me to purchase The Kingbridge Centre as a laboratory and resource for pursuing this effort.  My vision for this centre is to create a neutral place where leaders from diverse sectors with different backgrounds can mutually explore effective experiences as well as doing post mortems on unsuccessful ones.

I believe the most significant advances in healthcare will require collaborations between business, government, non-government organizations and academia to improve individual and collective efforts for evolving health systems nationally and globally.

I would like to begin to build a community of collaborative minded professionals by hosting/sponsoring a few interactive forums at Kingbridge this year.  If you are interested in being a part of these forums and have a past successful or unsuccessful collaboration experience to share please contact me either through a comment on this forum or at institute@kingbridge.com.

John Abele

iPad screams "should have crowdsourced!"

I found this very interesting graphic on another techie blogger’s site and immediately realized that despite Apple’s success with their interactive and multi-functional i-Phones and i-Pods that take advantage of user generated apps the company still hasn’t fully grasped WHY these were sucessful.a-comparative-chart-between-two-tablets-2710-1264671723-11
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

The success of their technology is in the user interaction with and contribution to not only the applications but the function of the product.  Single function, designer prescribed useage just isn’t going to cut it in the new world of user defined products!  If we already have a touchscreen smart phone that can hold our schedule, store pictures, take pictures, play movies stored on micro SD cards, stream video, read our e-mail to us, choose view mode, play games and pretty much everything all our other electronics can do all in one convenient package………….what would we want with a basic handheld touchscreen tablet that does none of those things but costs twice as much?
Maybe Apple should have asked us??

Stumble Upon It!

ads_promo1Today, as it happens, I stumbled upon “StumbleUpon” which I think is most simply described as TiVo for the Internet.  

StumbleUpon uses  thumbup/ thumbdown ratings to form collaborative opinions on website quality. When you stumble, you will only see pages that friends and like-minded stumblers have recommended. This helps you discover great content you probably wouldn’t find using a search engine.

StumbleUpon offers nearly 500 topics/interests to choose from so each Stumble produces only the most relevant content. StumbleUpon delivers increasingly relevant content as the Toolbar learns (like TiVo learns) what the user has liked in the past and continues to present quality web sites in the future.

Similar to Digg for news stories applied to the entire World Wide Web – could StumbleUpon be the beginning of the end for traditional search engines?

Google’s Nexus One – What Happened to Crowdsourcing?

The Google search engine organizes its webpage information based on user visits to sites resulting from keyword searches.
Google crowd sources their map data using applications that allow users to submit data as well as correct it in both Google maps and Google earth.
They also apply to concept of crowdsourcing to many of their user applications such as Google moderator, Google translate and Google traffic.

google-phone-android-nexus-one-3With Google basing their success on harnessing the wisdom of the collective to produce superior web applications one has to wonder:

Why didn’t Google use crowdsourcing to design their new android phone: Nexus One?

The hype surrounding the release of the Nexus One promised a revolutionary smart phone, a clear step above Apple Inc.’s i-Phone.  What was released however was an underwhelming, slightly improved (in some respects and not others) version of the existing android smart phone.

 How does it compare to the i-Phone?
“Coming up with ways in which the iPhone 3GS maintains a formidable lead over the N1 is a cakewalk. The iPhone OS’s interface is less cluttered. There are not only five times more iPhone apps (100,000+ vs. 20,000) but the best ones, such as Tweetie, may be five times better than their Android equivalents. Google doesn’t even seem to be trying to catch up with the iPhone’s entertainment features: Android lets you copy music from a PC but not sync it, and has no provisions for buying or renting video. Bottom line: The iPhone is (still) a more highly evolved, refined device.”  
                                                                    Harry McCracken, Technologizer

Perhaps, Google should have stuck with what works: 
User designed product!

Blio

We’ve heard it before with the advent of the Kindle but this time it could be true – the end of the paper book could very well be upon us.

November 2007, we were told that the Kindle would revolutionize reading and end production of the paper book.  In reality however, this generation of e-readers are not as popular as anticipated due mostly to the aesthetics of the reading experience.  These devices use E Ink, a black and white display which is fine for text but incompatible with images, and other display options.

Enter Blio, a new e-reading software entirely unlike the others.  Created by Ray Kurzweil prolific inventor and author of The Singularity is Near, Blio isn’t a device it is a ‘platform’ designed to run on any device from your home PC to your moblie – eliminating the need for additional devices.  Blio sports some impressive features including with full colour graphical display, 2 page view, 3D page turning and web interface, making it a compatible interface for any kind of book from instructional text to childrens illustrated stories vs. it’s text onlycompetitors.  The application is free to download and the books can be downloaded directly from either the Blio website or the application itself.

blio-screenshot2

Not surprisingly this advancement in technology has come about as a result of a collaborative venture.  Ray Kurzweil and his enterprise Kurzweil Technologies has a joint venture with the National Federation of the Blind called knfb Reading Technology to create reading products for people with disabilities. knfb Reading is the company that has created Blio and most certainly done so with every possible user in mind.

blio-screenshot1
To learn more about Blio visit http://blioreader.com/

Cultivate a Collaborative Enterprise Culture

Over the last month we have explored cultivating collaborative leadership by developing individual CQ (Cultural Intelligence – What’s your CQ & Cultural Intelligence – Raise your CQ).  Now we will take a look at developing your organizations CQ in order to cultivate a collaborative enterprise culture.

Mary Stacey, founder and Managing Director of Context Management Consulting Inc. in Toronto held a workshop to explore this topic yesterday December 3, 2009 at MaRS Discovery District.

To offer a summary of the interactive session, Stacey suggests that cultivating a collaborative enterprise culture requires that as a leader you must:

1. Pay attention to the culture of your enterprise at every phase of it’s development
2. Develop your individual leadership capacity
3. Develop CQ through leadership DAC
                                                                      Direction: each individual knows the
                                                                      goals and aims of the collective.
                                                                      Alignment: coordination of knowledge
                                                                      and work in the collective.
                                                                      Commitment: willingness of 
                                                                      individuals to expend effort towards the
                                                                      needs of the collective.
stephen curry shoes playoffs
DAC is directly proportional to CQ, that is to say it is a scale where an organization’s DAC can be anywhere on the spectrum between high and low and generally the higher your organizations DAC the higher its CQ.  Therefore, since higher CQ is an indicator of collaborative culture where you sit on that spectrum defines the type of enterprise culture you have.

 CQ 2.0

Where is your organization on this spectrum?

For more detailed information on cultivating collaborative cultures both “Action Inquiry” by Bill Torbert and “Leadership Agility” by Bill Joiner are excellent resources.

Learning 2009 – Innovation with Elliott Maise

I had the pleasure and privilege recently of participating in Elliott Masie’s innovative Learning 2009 meeting in Orlando, Florida.  This was a gathering of over 1300 corporate education professionals whose job is to make sure that every employee is up to date in everything from corporate policy, new technologies, new products, regulatory requirements and the latest leadership strategies.   Given these times of exponential change and tightened budgets, these learning leaders have challenging tasks to accomplish.

And it wasn’t just corporations.  There were folks from professional societies and universities looking for new ideas.    Many government agencies from the Veterans Administration to the CIA  (The CIA has its own University) to representatives from each of the military services were present.   Like many organizations today the theme was how to do more, better, for less. 

The entire conference is loaded with innovative strategies that help participants learn faster and more productively.  Some examples:

1. During plenary sessions everyone sat at 6 or 7 person round tables.  It’s a huge room, but it is more friendly and encourages discussion.

2. Occasional 2 minute breaks were provided to encourage within-table discussions. 

3.      A Twitter feed was posted on a huge screen behind the speakers.  The MC (Elliott) periodically resteered the conversation to address a question or comment.

4.      An audience response system was employed periodically for assessing audience understanding and opinions, and occasionally to have fun.

5.      Guest speakers were interviewed by Elliott, Meet the Press style, to focus their talk on the learning aspects of whatever they do. 

6.      Guests included Capt Sully Sullenberger (who had never landed a plane on water before his experience on the Hudson), Malcolm Gladwell (talking about high performance outliers) and Betsy Meyers (COO of Obama’s election campaign). Great learning experiences.

7.      A few big names were brought in by low cost, high resolution video for a quick 5 to 10 minute interview.  That’s walking the talk on cost effectiveness.
new balance outlet
8.      The many vendors were organized in a standardized format equipped with large monitors.  The focus was content, application and learning, not hype.  Everybody is a learner.

9.      The majority of the meeting was spent in many small interactive courses run by experienced learning professionals.  This was a great example of harnessing the collective intelligence of the participants.

10. Perhaps the most interesting activity was the presence of 6 students from Champlain College’s Emergent Media Division who were given an assignment at the beginning of the meeting to develop a learning APP for the iPhone (smart phones are an increasingly valuable tool for instant and convenient e-learning.   They were told to interview at least 200 attendees, to select a group of advisors from them and to develop an APP that can be used for “On Boarding” new employees to any organization (history, policy, organization, how to do just about anything, who’s who, where everything is with maps and GPS).  They completed their task by the last day of the meeting and demonstrated it.  It was extraordinary and an incredible example of collaboration effectiveness.

 

I go to many different types of meetings and conferences all over the world.  Like you I want to use my time well…to learn, to be inspired, to make good new connections and have great discussions with old connections.

Elliott passed this test with flying colors.”

Innovation and Collaboration for Social Change: Dean Kamen’s Slingshot

Collaboration is often to innovation what gasoline is to a cars internal combustion engine.  Without the gas the engine is still a great technological innovation – it just won’t go anywhere.

Dean Kamen, famous for the invention of the Segway and the portable dialysis machine, makes a point of investing his time and money to create technologies that can improve the quality of people’s lives.  His latest revelation the “Slingshot” – a water purification system that can take nearly any polluted water source including urine and toxic waste and distill it into safe, clean drinking water –  could very well solve the worlds fresh water shortage and save hundreds of thousands of lives.  The power source for this dazzling distiller is perhaps even more impressive.  A modified Stirling engine it can generate energy from cow dung to grass clippings and produces enough energy every day to purify enough water for 100 people and light 70 light bulbs.  The entire Slingshot system was tested in the field for a full 6 months of operation and went off without a hitch.  With no filters, membranes and relatively simple mechanical parts it is estimated that the Slingshot could operate perpetually for 5 years without requiring any maintenance – just deliver and use!

Now for the tricky part – that’s right the 10 years spent perfecting the design was not the tricky part – finding the right collaborator to mass produce the units for distribution.  As a technology with almost exclusive benefits to the third world (for now anyway) investors perceive the production of this technology to be financially risky.  Until Kamen can find a company that can utilize parts or all of this technology for profit sales of a product in developed nations the Slingshot project is at a stand still.  There has been some interest from a small electric car producer, Tata in India to use the Stirling engine technology, however, this small investment is not enough for mass production and distribution of the Slingshot.  Evidently, turning a spectacular invention into a commodity has become the major roadblock for Kamen’s humanitarian technology.

Places and Spaces for Collaboration

Increasingly, the best ideas and creative innovations are happening through collaborations of organizations and individuals.  Which means that these innovations are not occurring at any particular organization – so where are they happening?  In the places and spaces between…………….

Satish Nambisan; social innovation researcher recently published an article entitled “Platforms for Collaboration” in the Stanford Social Innovation Review that explores the importance of places for people to work together across sector and organizational boundaries to foster innovation. 

Whether virtual or physical, Nambisan’s research highlights the importance that each of these platforms be a neutral space where everyone has equal footing.  Of equal importance for any collaboration is the dedication of everyone involved to assist in cultivating a network culture – beyond their own organizational or sector boundaries to include broader perspectives.

Nambisan identifies three key platforms needed for successful collaboration and innovation; exploration platforms where the problem is jointly identified; experimentation platforms where solution ‘prototypes’ are developed and execution platforms; where the recommended solutions are first put into action. 

The infrastructure to support such platforms for collaboration is still underdeveloped and so those places and spaces that do strive to serve as platforms for collaboration such as Kingbridge, MaRS and Johnson Foundation are the pioneers of the collaboration frontier.